Question 1

How do I transfer my prescriptions to your pharmacy?

Accepted Answer

Transfering to us is easy!   Give us a call or stop in and we need your name, birthday, address, allergies and insurance.   We take care of the rest either by calling your old pharmacy directly or contacting your provider for new authorizations.   Try not to wait till the last day in case we need to order your medication, make it in our lab or contact your provider for any reason.

Question 2

Where are you located?

Accepted Answer

We are just inside the doors of Super 1 Grocery in Whitefish.  6475 Hwy 93 S  Whitefish, MT  59937.  Take a quick right when you go through the doors!

Question 3

What are your hours?

Accepted Answer

Monday - Friday 9am - 6pm 
Saturday CLOSED
Sunday CLOSED
Holidays observed:  posted on our website

Question 4

What would lead someone to need a compounded item?

Accepted Answer

Dose: We are able to get the exact dose that your provider writes for, not just what's available in the marketplace already.  Small doses for animals and children are common.
Route: if you can’t swallow capsules we can change it up to a liquid suspension or even make it into a topical cream or gel for some items.  Instead of giving a generalized oral medication for pain we also compound topical creams and gels to get the medication right where it's needed most.
Allergies: Since each dose is specifically made to you we can use only the fillers you are able to have...nothing extra needed since it is a small batch that’s just for you!

Question 5

Can you bill insurance for my compound?

Accepted Answer

Yes, our first step is trying to bill your insurance online.  We get an immediate response from them and can give you options.  If it rejected, we can work through those messages from the insurance at that time.  If it's covered we can give you options for quantity and days supply dispensed.  We always work out the pricing with you before making your batch regardless of who the payor is.

Question 6

How do I transfer my prescription to you?

Accepted Answer

Give us a call at 406-862-7434 with your insurance card handy and we will take care of the rest!    You can also text us at 406-302-5246 to get started.  If we are closed, we will reach out to you when we are back in the pharmacy the next day!

Question 7

Are compounds normally covered by insurance?

Accepted Answer

Each insurance company and policy are different with coverage. We are very familiar with navigating those claims, rejections, prior authorizations and pre-compound requirements in order to have the highest success using your insurance. Do not fret though if it's not covered, we often time find that by doing a 2-3 month supply it’s more cost effective than 2-3 monthly non-preferred copays!

Question 8

How long does it take to fill a prescription?

Accepted Answer

Usually 15 minutes or less depending on if we need to talk to the doctor or work out insurance issues. :-) For our compounded medications we aim for a couple days turnaround and will always text you when those are ready to avoid wasting trips to the pharmacy.

Question 9

What's the best way to contact you?

Accepted Answer

Texting is the most efficient way to contact us.  Even if it's midnight, send us a text and we will get it in the morning, how easy is that!  
Direct Text Phone:  406.302.5246
You can call our regular phone number, but seriously the texting is so good!

Question 10

Do you fill prescriptions and make compounds for animals?

Accepted Answer

Yes! Animals come in many shapes and sizes and compounding for them is great! From a tiny animal that needs a very small dose all the way up to your llamas, we’ve got you covered. We work with your veterinarian and you to make medicine time enjoyable and easy!

Question 11

How long does it take to make my compound?

Accepted Answer

We aim to start communication with you the same day on NEW compounds if possible. We never start making your product though without hearing from you and discussing all options. For REFILLS we have a 1-3 day turn around based on quantity and complexity of your prescription.  We do not compound on Saturdays, order early in the week if you need to pick up on Saturday.

Question 12

Can I get a rush on my prescription?

Accepted Answer

We understand life happens and will make every accommodation to get your prescription prepared safely and quickly for you. The big key is in communication to us when you send in your refill.  Regular prescriptions usually only take less than 15 mintues and compounds are usually done within 1-2 days on weekdays, let us work with you though if something comes up!

Question 13

I am out of the Flathead Valley can you mail my compounded prescription?

Accepted Answer

We offer complementary mailing of all compounded prescriptions within the state of Montana.

Question 14

What safety steps do you take when preparing my compound?

Accepted Answer

We have a dedicated lab space that is removed from the pharmacy for making your compound. This allows our staff to pay full attention to your product and to be free of distractions such as the phone and other duties. Our compounding technician has specialty training and it is her responsibility to ensure our Standard Operating Procedures are followed without exception.

Question 15

I am allergic to gluten, is that something you can handle?"

Accepted Answer

YES, we can handle all allergies when brought to our attention. Common ones are gluten, latex, corn and gelatin.

Question 16

Do you carry CBD?

Accepted Answer

Please call us for more information 406-862-7434

Frequently asked questions Please call us with any questions 406-862-7434